ak88 Privacy Policy

1. Information We Collect

ak88 collects personal data from players through several channels: directly when you register an account or complete KYC verification, automatically as you use the platform, and occasionally from third-party payment processors and fraud-prevention services. We are transparent about every category of data we hold.

1.1 Registration Data

When you create an ak88 account, we collect the following information:

• Full legal name
• Date of birth (to verify you are 18 years of age or older)
• Residential address in Bangladesh (city, district, postal code)
• Email address
• Mobile phone number (used for account verification and payment linking)
• Username and encrypted password

1.2 Identity Verification (KYC) Data

To comply with anti-money laundering requirements and to protect the integrity of the platform, ak88 may request documentary proof of identity and address. This may include scanned copies or photographs of:

• Bangladesh National Identity Card (NID)
• Passport (biographical data page)
• Driving Licence
• Bank statement or utility bill issued within the last three months (as proof of address)
• Screenshot or confirmation of ownership of a linked mobile wallet (bKash, Nagad, Rocket, or Upay)

1.3 Financial Transaction Data

When you deposit or withdraw funds, ak88 records transaction details including the payment method used, transaction reference numbers, amounts in Bangladeshi Taka (৳), timestamps, and the outcome of each transaction. We do not store full debit card numbers or mobile banking PINs. Payment processing is handled by our integrated payment partners, who operate under their own privacy frameworks.

1.4 Gaming and Betting Activity Data

ak88 maintains detailed records of all gameplay and wagering activity associated with your account. This includes game sessions, bet amounts, win and loss outcomes, bonus utilisation, and any in-game choices or settings. This data is used for account management, dispute resolution, responsible gaming monitoring, and platform improvement.

1.5 Technical and Device Data

When you access the ak88 platform, our servers automatically log certain technical information. This includes your IP address, device type (mobile, tablet, desktop), operating system, browser type and version, screen resolution, referring URL, pages visited, time spent on each page, and session duration. This data helps us maintain platform security and improve user experience.

1.6 Communication Data

If you contact our customer support team via live chat, email, or any other channel, we retain records of that correspondence including the content of messages, timestamps, and the resolution outcome. This is used to improve our support quality and to maintain an accurate account history.

2. How We Use Your Data

ak88 processes personal data only for specific, legitimate purposes. We do not process data in ways that are incompatible with the purpose for which it was originally collected. The table below summarises our primary processing activities and their legal basis.

2.1 Responsible Gaming Monitoring

ak88 uses gaming activity and financial transaction data to identify patterns that may indicate problem gambling behaviour. This processing is carried out in the interest of player welfare and allows us to proactively offer responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion. Players can learn more about these tools on our Responsible Gaming page.

2.2 Marketing Communications

With your explicit consent, ak88 may send you promotional information about bonuses, seasonal offers (such as BPL season promotions, Eid specials, or Pohela Boishakh campaigns), new game launches, and platform updates via email or SMS to your registered mobile number. You may withdraw consent at any time without affecting your account status.

3. Data Sharing & Disclosure

ak88 does not sell your personal data. We share personal information only where necessary to provide our services, meet legal obligations, or protect the safety and integrity of the platform. All third parties with whom we share data are contractually required to process it only for the specified purpose and to maintain appropriate security standards.

3.1 Payment Processors

To process your deposits and withdrawals, ak88 shares relevant transaction data with our integrated payment partners, including bKash, Nagad, Rocket, Upay, and partnered banking institutions. Each payment provider operates under its own privacy policy and is independently responsible for data it receives directly from you through their own interfaces.

3.2 Game Providers

Games on the ak88 platform are supplied by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive session-level data (such as player ID, bet amounts, and game outcomes) to power real-time gameplay and settle results. They do not receive your full identity or payment data.

3.3 Fraud Prevention and Security Services

ak88 uses third-party services to assist with fraud detection, bot prevention, and platform security. These services may process IP addresses, device fingerprints, and behavioural data. No personally identifiable financial or identity information is shared with these services beyond what is strictly necessary for security screening.

3.4 Legal and Regulatory Disclosure

ak88 may disclose personal data to law enforcement agencies, regulatory authorities, or courts when required to do so by applicable law, by a valid legal process, or where we have a good-faith belief that disclosure is necessary to prevent fraud, investigate a security incident, or protect the rights and safety of our players and staff.

4. Cookies & Tracking Technologies

The ak88 website uses cookies and similar tracking technologies to enhance your browsing experience, maintain your session state, and gather analytics data that helps us improve the platform.

4.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device on subsequent visits and to remember certain preferences or states. Cookies do not give us direct access to your device beyond the information they store.

4.2 Types of Cookies We Use

4.3 Managing Cookies

You can control or delete cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will prevent core platform functionality, including the ability to log in and maintain your session. Disabling functional or analytics cookies will not affect your ability to play games or make transactions but may result in a reduced or less personalised experience.

5. Data Retention

ak88 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or operational obligations. The following retention periods apply as a general guide:

• Active account data: Retained for the lifetime of your account plus a minimum of 5 years after account closure, in line with standard financial record-keeping obligations.
• KYC and identity documents: Retained for a minimum of 5 years following the closure of your account or the completion of the business relationship, whichever is later.
• Transaction records: Retained for a minimum of 5 years from the date of the transaction, as required for AML compliance purposes.
• Customer support communications: Retained for 3 years from the date of the last interaction, to support dispute resolution and quality assurance.
• Technical and analytics data: Retained in aggregated or anonymised form; raw server logs retained for up to 12 months.
• Marketing consent records: Retained for the period during which consent is active, plus 2 years after consent is withdrawn, as evidence of the consent lifecycle.

At the end of applicable retention periods, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual.

6. Data Security

ak88 takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect it against unauthorised access, accidental loss, alteration, or disclosure.

6.1 Technical Measures

• SSL/TLS encryption for all data in transit between your browser and our servers
• Encryption of sensitive data at rest, including KYC documents and payment references
• Firewalls, intrusion detection systems, and continuous network monitoring
• Regular vulnerability assessments and penetration testing of platform infrastructure
• Two-factor authentication (2FA) availability for all player accounts

6.2 Organisational Measures

• Access to personal data is restricted to authorised personnel on a strict need-to-know basis
• Staff with access to sensitive data undergo regular training on data protection responsibilities
• All third-party service providers are vetted for data security compliance before engagement
• A documented incident response procedure is in place for potential data breaches

7. Your Rights & Choices

As a player on the ak88 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all verified requests within a reasonable timeframe.

7.1 Right of Access

You have the right to request a copy of the personal data that ak88 holds about you. We will provide this information in a clear, readable format. We may ask you to verify your identity before releasing any data to ensure we are not disclosing it to an unauthorised party.

7.2 Right to Rectification

If you believe that any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. For changes to core account details such as your name or date of birth, we may require supporting documentation before making amendments.

7.3 Right to Erasure

You may request that ak88 delete your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected and there is no overriding legal obligation to retain it. Please note that we are legally required to retain certain categories of data (such as KYC documents and transaction records) for defined periods, and erasure requests cannot override those obligations.

7.4 Right to Restrict Processing

In certain circumstances, you may request that ak88 temporarily pause its processing of your personal data — for example, while the accuracy of data is being contested. During a restriction period, ak88 will continue to store the data but will not actively process it beyond what is legally required.

7.5 Right to Object to Marketing

You have an absolute right to object to the processing of your personal data for direct marketing purposes. Upon receiving such an objection, ak88 will promptly cease sending marketing communications to you. This will not affect the delivery of service-related communications such as account verification messages, withdrawal confirmations, or responsible gaming notices.

7.6 Right to Data Portability

Where ak88 processes your data on the basis of your consent or contractual necessity and that processing is carried out by automated means, you have the right to receive a copy of the data in a structured, commonly used, machine-readable format (such as CSV or JSON), suitable for transfer to another service provider.

8. Contact & Policy Updates

8.1 How to Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ak88 handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week. You can reach us at:

Email: [email protected] (plain text — not a clickable link)

Please include "Privacy Request" in the subject line of your email along with your registered username or account number so that we can locate your account and respond efficiently.

8.2 Policy Updates

ak88 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable regulations, or operational requirements. When material changes are made, we will update the "Last Updated" date displayed at the top of this page. For significant changes that materially affect how we use your data, we may notify you directly via email or an in-platform notification.

Your continued use of the ak88 platform following any update to this Privacy Policy constitutes your acceptance of the revised version. We encourage you to review this page periodically to stay informed about how we protect your information.

8.3 Children's Privacy

The ak88 platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from persons under the age of 18. If we become aware that a minor has registered an account or provided personal data to ak88, we will immediately close the account, delete all associated data, and, where required, report the matter in accordance with applicable child protection obligations. Parents and guardians are encouraged to use parental control tools to prevent underage access to online gaming services.